Hi everyone, It's interesting to observe how some organisations have got customer service nailed, while others seem to make a fist of it. Given that nearly 80% of our economy is in the service sector we should really be on top of it. There's a Starbucks on Bothwell Street, Glasgow that serves high volumes of business people from 7am onwards. Not only is the product impeccable (every coffee at the perfect temperature) but every aspect of the services is perfect - it's very quick, the staff are friendly and sincere (but not too cheerful for that time of the morning)... it really gets your day off to a good start. By contrast, I had perhaps the worst customer service experience at Euro Disney... After a 2 1/2 hour drive, and a long queue to get in, the four of us (two parents, a 5 year old and a 2 1/2 year) old needed a refreshment. I ordered 4 hot dogs and 4 bottles of water from a stand. The server cheerlessly removed 4 pre-made, pre packaged hot dogs from a hotbox. After paying £36.00 (£6 per hot dog and £3 per water). I distributed the hot dogs... As we unwrapped them at high tables without chairs (great for kids!), we found the hot dogs were resting on top of the rolls rather than in them - as I tried to reconstruct them and insert ketchup and mustard, the powdery rolls fell apart with ketchup and mustard smearing everywhere. The result was an abomination... we were hungry and there were no immediate alternatives... we must have looked worse than the Simpsons at mealtimes! Eating under such circumstances can be a degrading and humiliating experience that can totally tarnish the whole experience... What get's me the most is that it just doesn't have to be this way!! So, what's your worst customer service experience? M.