I've been working as a call-center agent with my company for around 6 months now. In that time, I've gained several types of recognition for my success with sales. However, I applied to the company for one purpose, to ladder climb. The company caught my eye because they are expanding, which means more job opportunities available. New positions are being created from sheer need caused by the companies growth. I've already earned the trust of upper management, and I'm allowed to perform tasks that typically agents are not allowed to do. I was flat out told by my department head that he needs an assistant and that when the job is created, it's mine. I'm extremely appreciative of his trust in me and will happily take the job when it becomes available. However, what I truly want is to create a job for myself within this company. I'm not a leader-type personality (although I can and have stepped up to the plate when needed, but it's just not something I enjoy doing). I love organization and development. I love supporting people with whatever they need help with and I don't shy away from hard work. What I truly want is free rein (or the closest thing to free rein) to be a jack-of-all trades that supports and facilitates each department within my company. I want to help department C with their new project. I want to get department B caught up on something they've fallen behind on. I want to cover a manager in department D while he's on vacation. I don't mind carving my own path, I've pretty much done that already with the assistant position that's being created for me. I want to continue blazing my path, and this job description is something I know I can do, and something I believe the company can truly utilize. I recognize that this may takes years to develop, which is good because I need time to develop myself as well. Regardless of the time needed, I want to start working on it now. I highly doubt this job description is a wholly original concept of mine and that this job must already exist somewhere. If I can find out what it's called, I can do research on it. That research will allow me to understand exactly what I'm getting myself into, and expand upon my own thoughts so that I can create this job within my company.