What does this saying mean to your business?

Discussion in 'Growing and Managing a Business' started by GekiDan, Mar 27, 2010.

  1. GekiDan

    GekiDan
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    I have heard this saying almost every time there's a business, most likely restaurants and similar establishments, wherein they always say that "The customer is always right".

    For people who have a business, what does this saying mean to you? Do you agree with it?
    If not, what are the instances that you think is this saying is correct or wrong?
     
  2. seanstevens

    seanstevens
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    I don't agree with it at all. The customer should be treated with respect but they are not always right and as a business owner you have the right to make sure customers do not treat you badly just because they think they are.
     
  3. Fergal

    Fergal
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    I agree with Sean, that the statement is not always true. However, it is still a useful guide for how you treat your customers. Customers deserve to be treated in a professional manner, even when they are wrong. It is a good policy to always be courteous and respectful to your customers, even if they lose their cool.
     
  4. lorcan

    lorcan
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    If you treat the customer as if they are always right, you could end up losing your business, it is just a guide for you to be polite to your customers.
     
  5. eddane

    eddane
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    These days I feel that most of the big companies would not agree with that statement.

    Ed
     

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