I would welcome hearing your success stories using Mystery Shoppers to keep Sales Integrity in check. I am currently ready to implement Mystery Shops and roll a Gift Card incentive into the successful call. I am getting some resistance to my idea of having the shopper congratulate the agent on their successful call. It's my opinion from experience working in a call center, that the excitement (instant gratification) of the win promotes more willingness to adhere to Sales Integrity and Procedure amonst all agents as they hear an agent has won and want to win as well. My immediate boss thinks that the win should be brought to their attention at the end of the week. My thinking is the agent would have no idea which call they completed successfully and more time effective to notify immediately. If they pass they get congratulated and win a Gift Card. If they fail, then we would use the call to coach the agent. Any thoughts on this subject will be greatly appreciated. Please take a moment to answer the Poll Question and please feel free to leave your comments as to why you voted the way you did. Thanking you all in advance.