Ten Ways to Lose a Customer

Discussion in 'Growing and Managing a Business' started by bytrade001, Jun 21, 2011.

  1. bytrade001

    bytrade001
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    Without customers, we wouldn't be in business. That is why it is surprising how easily retail shops unintentionally drive customers away. Sometimes, understanding the what can ruin a business can help us focus on what not to do while building our enterprise. Here are five simple ways to lose customers.

    1. Wrong Product Pricing
    Besides cost, some of the things to consider when choosing the best strategy for your retail business are the market, the channels of distribution and the competition. Here are a few of the more popular pricing strategies to consider.
    2. Busyness - The wrong type of website can turn off visitors and repel sales. Create a website designed for your target audience. For example, if you're selling aromatherapy products, you'll want a relaxing environment. However, if you're a life coach you want to pump people up. Your website should be full of life and activity.
    3. Point of Contact - When visitors to your website have a question they want to be able to easily find your contact information. Many websites display their email address, phone number, or a link to their contact information either in their menu or at the top/bottom of their website,
    4. Customer Service - You can set your business apart from all the rest by offering fast, friendly and helpful service to your customers. Try to respond to emails and phone calls within twenty-fours hours. Smile while you type or talk on the phone because your customers will hear the lilt in your voice and respond.....read more http://news.bytrade.com/info/919-Ten-Ways-to-Lose-a-Customer.htm
     
  2. whaturmuva

    whaturmuva
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    I think you have to have a mix of everything to keep a diverse clientbase. While those with lesser income would prefer lower prices, some of the better off would be more likely to pay more for good service. If you can find a good mix of the two you have the ability to grow that nice mixed clientbase that most business owners dream of.
     
  3. sigma

    sigma
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    Just read the article but it show only "8 ways" but boy "10 ways"
    By the way, I might add another 2 for you which are customer complaint handling and after sales service providing
    Both this two points are very important. if the company doing good on the above, it helps company to grow, else it will lose customer
     
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  4. ladydeluxehotel

    ladydeluxehotel
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    Nice thread.. Customers are what important when it comes to business. We must always prioritize their needs.. Number one that a customer wants in a business or in a company he/she will be dealing at is the ease feeling towards the business person, meaning they can talk to him in any ways such as in a friendly and nice way. Just like a world-class customer support..
     

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