Technology Question

Discussion in 'Computer Questions, Issues & Security' started by srobison62, Apr 15, 2010.

  1. srobison62

    srobison62
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    Hey guys it has been alittle while since I have posted so let me give you some brief background. I am the General Manager of a Truckstop in Louisiana. We have a pretty large Restaurant, Convenience Store, and Video Poker Casino with 40 machines. The casino is operated by one cashier and a security guard, and during busy nights there are two cashiers.
    My situation is this, we currently offer a full service bar and free drinks to players. This obviously has some flaws in it because until now no one really made much definition to who gets what free drinks so we get alot of people just coming for free drinks, and we try not to have a "bar crowd" that way anyone from little old ladies to construction workers will feel comfortable. I am trying to come up with some kind of a VIP system for players, and the first thing that came to mind were the vip cards that you get at most casino's. However we have a very different budget and dont really need a system that advanced. I wanted to see what yall thought of this. The few different things I have come up with was a simple computer set-up running a time clock software with the ability to swipe a card so essentially they would clock in and out their playtime. and then they would accumulate points that they could turn in for drinks, free play, etc. I also thought about tracking how often they make change, or cash in tickets. Any ideas would be great!
     
  2. Fergal

    Fergal
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    Nice to see you here again srobison62, welcome back.

    That sounds as if it could work, do you know how much it would cost to set up a system like that?

    Is your venue small enough and personal enough to allow you do this without a computerised system? In other words, would it be practical for you to give loyalty cards or drinks vouchers to the customers you want to encourage and not give them to the customers you don't need?

    What about simply giving out x number of drinks vouchers every time someone cash's out or makes change?
     
  3. srobison62

    srobison62
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    It is small enough and personal enough, however the problem I have run into is finding out which players get these vouchers. I need a method that is simple enough to be effective on a busy night and strict enough to limit cheating. Getting change is one way to judge, but the problem is when someone is winning you dont want them to cash out just to get change, and basically anytime someone is gambling you want the money to stay in the machine. Cashing out tickets is another way, but it has the same problem as the one listed before. I was thinking maybe there would be some way for them to record their attendance for every hour or half hour they are there. Or maybe something similar. I am just in the brainstorming process thats why I have brought it here.
     
  4. Fergal

    Fergal
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    What about giving them a voucher that allows them to get a drink every half hour? The bar person or service staff could rubber stamp the voucher every time they get a free drink. When they go to the bar again, they can only get a drink if their most recent stamp is at least 30 minutes old. I don't know how you could check that they have been playing / gambling during the half hour since they got their last drink, however.

    Have you contacted the supplier of your till or POS system? They might be able to offer some helpful suggestions. Visiting your competition, to see how they do it could also help. You might even get an inkling as to how other people do it, by visiting the websites of some other businesses in your industry.
     
  5. GekiDan

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    I think you can give a limit to a number of drinks one can get.
    This way, all of your customers/players will get equal amounts of free drinks.
     

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