Hi All, I am planning on starting a new tourism business based on Sri Lanka, where the tours will be conducted. and the target market area is Europe : Mainly UK, France and Spain. I Have my relatives in those three countries who would like to work with me. I have less knowledge with the registration process which i'll need some help. The plan is : The Call-Center will be in Sri Lanka, and thought of using ip-phones which will be cheaper i guess (could use some help about that too). we are going to advertise about the tours in the countries and handle the reservation and stuff from Sri Lanka. we will provide transport, hotels along with the tours we organize. and of course we will have a website I am sure that my idea needs altering, fine-tuning and tweaks, so please feel free to post your feedback, advice and comments. thanks.