SLA terms-At Risk Amount

Discussion in 'Growing and Managing a Business' started by Workaholic24x7, Jul 27, 2012.

  1. Workaholic24x7

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    Jul 19, 2012
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    For anyone in the service industry, regarding contracts with reference to SLA performance, can you please tell me your understanding of the term "At Risk Amount"? I have a poorly written contract that does not define this term, and I'm currently in a debate with my customer about the definition behind this term as it applies to service performance penalties. Unbias opinions would be appreciated! Thanks!

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