Resolving disputes in the workplace

Discussion in 'Self Improvement and Being Successful' started by Nazreen, Jun 14, 2008.

  1. Nazreen

    Nazreen
    uix_expand uix_collapse
    Member

    Joined:
    Apr 16, 2008
    Messages:
    1,727
    Likes Received:
    40
    The most important resource in any business is not it's capital nor it's physical assets. The most important is it's human resource, it's employees. In order to maximize your greatest resource, we must make sure that our employees work in a pleasant environment. But it's not always a walk in the park and our employees sometimes quarrel and have disputes.

    When this happens, it's at the utmost importance that we resolve these disputes as soon as possible. In order to do this, we must first get to the root of the problem or dispute. What causes disputes among people? Is it competition in the workplace? Is it contrasting personalities? We have to ask the two sides and if possible list down all they have against each other.

    Once we know the cause of the dispute, then we are already one step closer to finding a solution to this. Sometimes, asking the two parties involved to ask forgiveness and shake hands is already enough but that is not often the case. In most severe situations, we need to transfer them to different departments or maybe even let some of them go. The important thing we have to note is that we must maintain a safe and pleasant environment for all our employees to work at. If letting go of one or two of our employees will do that then that's what we need to do.
     
  2. Hurbel2k

    Hurbel2k
    uix_expand uix_collapse
    Member

    Joined:
    Nov 25, 2007
    Messages:
    149
    Likes Received:
    8
    >> Sometimes, asking the two parties involved to ask forgiveness and shake hands is already enough

    When I was in school I did NOT belong to the cool guys. Once in a while they would beat me up for their amusement. Then the teacher asked us to shake hand. If one didn't comply to shake the hands, he had to do extra work. The ones who beat me up always agreed to shaking hands. Fair deal!
     
  3. Fergal

    Fergal
    uix_expand uix_collapse
    Premium Member
    Premium Member

    Joined:
    Nov 18, 2007
    Messages:
    10,575
    Likes Received:
    1,165
    Resolving workplace disputes and maintaining a happy productive atmosphere is very important to help maintain the smooth running of any business. Unfortunately this is not always easy and diplomacy is required.

    If you are sitting down with employees who are having a dispute it is very important that you do not pre-judge the situation and that you maintain an open mind. Don't go into meet the parties with the assumption that one particular individual is at fault. Instead try to keep an open mind and discuss the situation sensibly with a view to getting a full understanding of what is happening. You should only make your mind up when you have heard both sides of the story.

    You also need to be careful that you don't jump in to quickly. Minor disputes will often work themselves out, without the intervention of a third party Saying that if a dispute is disrupting productivity it needs to be sorted, as Nazreen already says.

    Sorry that you had that experience at school Hurbel, I hope that it is now firmly in the past and that it is not something you still carry with you.
     
  4. Nazreen

    Nazreen
    uix_expand uix_collapse
    Member

    Joined:
    Apr 16, 2008
    Messages:
    1,727
    Likes Received:
    40
    Sorry to hear that too Hendrik. This kind of thing always happens everywhere and especially in school. It's just these supposedly cool guys trying to impress everyone with their coolness by trying to beat everyone that is not a part of their elite group.

    Yes, I do agree with your Fergal that minor disputes often work themselves out. We might just make it bigger by intervening because it will be made more publicly known in the company. We still have to watch out for these especially if it has the potential of becoming bigger.

    By the way, how can a manager become unbiased? In my previous employments, I've often seen managers who are close friends with some of their staffs and they're often seen smoking or having drinks together. These managers often give their close friends more chances for promotion and often side with them when there are disputes.

    To remain unbiased, should the manager keep a certain distance between him and the people under him?
     
  5. Fergal

    Fergal
    uix_expand uix_collapse
    Premium Member
    Premium Member

    Joined:
    Nov 18, 2007
    Messages:
    10,575
    Likes Received:
    1,165
    Friendships between management and staff can certainly cause difficulties and frictions in the workplace. However, they are difficult to avoid, especially if the company has a policy of promoting from within. It will be difficult and perhaps inappropriate for a newly promoted manager to cut off ties with his / her former work colleagues, just because they have had a promotion.

    The manager has to try to be impartial and professional and make decisions that are in the best interest of the company and that are not swayed by personal friendships.
     
  6. Hurbel2k

    Hurbel2k
    uix_expand uix_collapse
    Member

    Joined:
    Nov 25, 2007
    Messages:
    149
    Likes Received:
    8
    Yeah I'm over it. I'm too busy now to bother with it anymore. While I suffered by this very long, today I'm pretty good at finding solutions with interpersonal problems. And it also did make me stronger in some way. But I just wanted to say: Shake hands without assessing the situation first might not be the fairest solution. If a problem with certain employees is recurring, measures should be taken. Mobbing is still one of the biggest workplace problems. Especially amongst women and in office type scenarios. The true source is hard to find, as everyone wants to save face. If You are in charge of resolving a conflict, have a very close look to fully understand the situation before You take action.
     
  7. Nazreen

    Nazreen
    uix_expand uix_collapse
    Member

    Joined:
    Apr 16, 2008
    Messages:
    1,727
    Likes Received:
    40
    Yes you're quite right in that regard Hendrik. Mobbing is a very serious problem in the workplace especially for women. Women seem to ask their women friends to go against their enemies in the workplace.

    I've also been in that situation while working for IBM. There was one lady colleague who didn't like me and after that, all the people there seemed to be against me. I was new at that time and didn't have any friends so that was one of the worst experiences in my life. She even reports to my manager regularly saying that I'm not doing a good job. Even though the pay was high, I only worked there for 3 months and had to quit because I couldn't take it anymore.
     
  8. CLSbrunette

    CLSbrunette
    uix_expand uix_collapse
    New Member

    Joined:
    Jun 18, 2008
    Messages:
    20
    Likes Received:
    1
    Taking care of your human resources does not only involve handling disputes and the restoration of peace and diplomatic condition of the workplace. More than anything else you should also see a room for improvement for your employees; this is actually a good motivation for you to improve and expand your services. That is until such time you would be using robots instead of humans.
     
  9. Nazreen

    Nazreen
    uix_expand uix_collapse
    Member

    Joined:
    Apr 16, 2008
    Messages:
    1,727
    Likes Received:
    40
    It's like you are saying that prevention is better than cure. You are quite right in that regard CLSbrunette. Just like any disease or medical problem, it's better to prevent it rather than solve it. Maintaining a very pleasant environment in the workplace also should involve motivating your employees to improve themselves. A lot of disgruntled employees are those that feel that they were passed over for promotion.
     
  10. Nancy Olson

    Nancy Olson
    uix_expand uix_collapse
    Member

    Joined:
    Aug 12, 2015
    Messages:
    34
    Likes Received:
    1
    A productive working atmosphere is possible if you don’t have any internal disputes among employees and upper management.One of the reason behind is the "disgruntled employees". It’s the responsibility of HR to solve the disputes in an organization. It’s better to ask two parties to forgive each other and shake hands.
    It's really hard to find the real reason behind disputes.
     
  11. Corzhens

    Corzhens
    uix_expand uix_collapse
    Member

    Joined:
    Jun 24, 2015
    Messages:
    207
    Likes Received:
    19
    This thread reminds me of my 2 staff. Let's name them Allee and Doreen, both female who are candidates for assistant manager position in 2 of my units (they are in different units). Doreen tipped me that Allee was doctoring her attendance record by letting someone log in for her if she comes in late. In my observation, I was not able to identify the person doing the log in for Allee but I had caught her coming in late. That violation cost Allee of the promotion, Doreen was promoted. In the course of time, I learned that Doreen and Allee have a grudge to settle (personal matter) and they were involving their jobs in their quarrel.

    When I made a decision to transfer one of them, it was fortunate that Doreen submitted a request to move to another department for greener pastures. Well, I was saved of that action. The following year, Allee was promoted so she was in the same level with Doreen again. At present, Allee is now a manager while Doreen seems to be stuck as assistant manager. Perhaps that violantion of Allee made her go straight and strive more to deserve another promotion.
     
  12. pwarbi

    pwarbi
    uix_expand uix_collapse
    Member

    Joined:
    Jun 20, 2015
    Messages:
    123
    Likes Received:
    12
    Resolving disputes can be tricky, especially if there's only two parties involved and as an employer, it's vital to try and stay impartial, no matter how much you might want to take one person's side over the other.

    Whenever there's a group of employee's, there's always going to be some friction, after all they're colleagues in a work environment, not friends, so everybody is not going to always get along. If that isn't impacting on work performance then it's probably wise for the management not to get involved but as soon as it does, it's equally as important to act quickly in order to stop it impacting and affecting the rest of your employees.
     
  13. kaian

    kaian
    uix_expand uix_collapse
    Member

    Joined:
    Jul 4, 2015
    Messages:
    119
    Likes Received:
    11
    For a startup like me I would beg to differ. Human resources is not the only important component I should have a good business model and capital to begin with. If ever I will be needing employees I will make sure I hire the right person for the right task and avoid those who might possible create some conflict. Simple and practical.
     
  14. aspecialist

    aspecialist
    uix_expand uix_collapse
    New Member

    Joined:
    Sep 17, 2015
    Messages:
    28
    Likes Received:
    1


    The dispute is a normal situation is one organization, whereas needs to stop for less than a day. It is better to that each employee need to handle a certain situation when misunderstanding arise. And in the part of Human Resource Department is advisable to send their employees to seminars, make a team building or something that makes them feel comfortable working together and give them the idea of working as a team. It is a win-win situation on the Employer's part.
     
  15. MCDA CCG

    MCDA CCG
    uix_expand uix_collapse
    New Member

    Joined:
    Oct 5, 2015
    Messages:
    18
    Likes Received:
    2
    Be intentional about the situation, sit down both parties and lay it all out on the table. You do not want a cancer within the organization and you need to make sure that you are not putting a bandaid on the situation. Both parties must be willing to be honest and open-minded. Both parties must also be aware that this is a business and they need to conduct themselves accordingly. Having tension amongst the team feeds to many other people, both directly and indirectly. Be intentional as a leader and let them know that they must conduct themselves to the values of the organization or they will both be in a situation that they don't want to be in. It is not about making threats, its just about aligning them properly.
     
  16. VnhumR

    VnhumR
    uix_expand uix_collapse
    Member

    Joined:
    Jun 6, 2015
    Messages:
    44
    Likes Received:
    3
    The very first thing to do is keep all stakeholders calm down. As a leader, you should stay objective even though you have better relationship with one party.
     

Share This Page