I work with Active Operations Management International (AOMi). We provide organisations with a structured and consistent operations management capability to achieve operational excellence for back office operations. We have helped increase productivity for back office operations in over 35 countries. More than 80% of our clients are large banks and outsourcing companies with operations across the world. Some of the results we have given to organisations are: • Productivity increase of 15%-20% in 6-8 months without a process change • ROI of over 160% with outcome based pricing • Effective Operational control framework with real time monitoring • Reduce overtime I would like to engage with forum members to discuss areas of mutual interest.