Friends, No matter how great skilled, experienced and professional team you have, it's all about how your customer is satisfied and happy with your services. For that a good Customer Relationship Management is Necessary. We know that customer is the most important person in our premises. We should respect his concern, understand his requirement/problem with patience, empathy and consistency. We should have clear communication to interact with all kinds of customers. It's a tough challenge, every time you need to deal with surprises and variety kind of people. Response is the most powerful tool to attract customers faith/trust, always be active to give best response. It will bring good laurels to your firm. Think strategically, understand your customer needs, improve you knowledge/skills on the services you provide, build long term trusted clients.