How do I rid a site of an infection?

Discussion in 'Website Development & Design' started by JPM, Aug 21, 2011.

  1. JPM

    JPM
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    I recently purchased a website, which it turns out, has an infection and has alerted some anti virus programs on some visitors computers.

    How do I get rid of this and what should I do?
     
  2. GekiDan

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    Do you have any idea which part of the site is infected? Do any of your infected visitors tell you on what file does their anti-virus alerted them?
     
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  3. daytrader

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    if its using a CMS, update it to its newest version.
     
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  4. JPM

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    I actually didn't ask that question bit I sill find out.

    No it doesn't, but that's good to know. Thanks.
     
  5. GekiDan

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    Have you contacted your host about the problem? What did they say?
    I think it's much better if you personally know what file is infected on your site via reports from visitors. Also, try to ask them what antivirus software did they use when the problem is detected, so you could try and replicate the problem.
     
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  6. daytrader

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    google webmaster tool can decide whether a site is malicious or not. it also can tell you how to solve the issue.

    how will the visitor know which file is infected?
     
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    #6 daytrader, Aug 22, 2011
    Last edited: Aug 22, 2011
  7. patrick0001

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    If you run the site in CMS, most likely someone inject malware to your database.
     
  8. daytrader

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    Yes. Its likely that hes using a script. Can you just show us the site.?
     
  9. khaleel

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    • Like Like x 2
    #9 khaleel, Aug 22, 2011
    Last edited by a moderator: Aug 23, 2011
  10. GekiDan

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    If the user's anti-virus alerted him/her that a certain file that's about to load on the page is infected, the program will specify what file is it.
     
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  11. daytrader

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    i didn't know that. i don't use anti viruses actually. but that's a very helpful anti-virus.
     
  12. TheNova

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    If you contact your host, they can check your server and search for any infected files. Do not try and delete or dis-infect files yourself, it could end up being the wrong one and none of us want you to lose any data.
     
  13. GekiDan

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    Well, I haven't actually mentioned any anti virus program on my post...
     
  14. daytrader

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    whatever that antivirus name is. it sure is a helpful antivirus for that sole purpose.
    but someone might just revert its use as it go into the site's structure and one could put a RAT in a system.
     
  15. TheNova

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    Actually most anti-virus programmes should block websites in one form or another if they are infected.
     
  16. Stephen Ryan

    Stephen Ryan
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    is it wordpress?
     
  17. JPM

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    Will do, thanks!

    That's a great too, but it says it's clean.
     
  18. GekiDan

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    ^This. While downloading the site, and when if found a malware/virus, it will try to block it from getting downloaded and alert you.
     
  19. khaleel

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    Can we have a link to the website?
     

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