How can i start my own call centre and capture marketing business online for america,

Discussion in 'Starting a Business' started by balouch35, May 21, 2011.

  1. balouch35

    balouch35
    uix_expand uix_collapse
    New Member

    Joined:
    May 21, 2011
    Messages:
    1
    Likes Received:
    0
    How can i start my own call centre and capture marketing business online for america,Uk and any other country. plesae guide me
     
  2. Dayanan

    Dayanan
    uix_expand uix_collapse
    New Member

    Joined:
    Oct 20, 2010
    Messages:
    19
    Likes Received:
    1
    1 - Do you have call center work experience . If not you should find a training center and get agent and manager training.
    2 - Research your IT setup for the services you wish to provide. Dialer, IVR, etc...
    3 - Explore inbound, customer support, outbound, sales, etc....
    4 - Prepare a business plan.

    That's just the beginning.
     
    • Like Like x 1
  3. Fergal

    Fergal
    uix_expand uix_collapse
    Premium Member
    Premium Member

    Joined:
    Nov 18, 2007
    Messages:
    10,565
    Likes Received:
    1,175
    Welcome to our Business Forum balouch35. I have a few years experience working with an international call centre services provider and would be delighted to give you any suggestions I can. Similar to Dayanan I'd like to hear a little more about your background and to know if there are any specific areas where you need help.

    Have you written a business plan for the business, if not do you intend to write a business plan?
     
  4. Mike Levin

    Mike Levin
    uix_expand uix_collapse
    Member

    Joined:
    Feb 27, 2017
    Messages:
    181
    Likes Received:
    3
    If you just opened your call-center, then it will be really hard to get big contract with other companies.
    You can try to start with some small businesses that need to run advertisement campaigns or so. Ask your friends, if they would like to outsource part of their job (customer support, for example) to you. After you will have satisfied customers and enough experience, you will be able to sign contract with big companies in USA
     

Share This Page