Dear Members, We are working on a ISP website project. The basic requirement is the reporting module. Explanation: ISP has several service engineers who would be getting task assigned by admins. (Through call / web form) The task would be like technical support. Step 1 : Admin has to create a task using the customer's user name and password with details. Step 2 : Service Engineers has to check the task and go the customers' place and complete the issue and edit the task as completed with customers review. Option 1 : Service person can be able to upload forms if needed. Option 2 : Admin can download all task through excels at the the end of the month. Is there any plugin for wordpress available already ? I have checked most of the plugins which are for project management not for custom service like support.