Do not ignore failed transactions

Discussion in 'Growing and Managing a Business' started by ycaseybiz, Oct 21, 2013.

  1. ycaseybiz

    ycaseybiz
    uix_expand uix_collapse
    New Member

    Joined:
    Sep 5, 2013
    Messages:
    7
    Likes Received:
    0
    We received failed transactions everyday. According to our research, some are fraud and some transactions failed just because customers misspelled billing address, zip code or shipping address.

    So we updated our system to follow up on failed transactions. We noticed some customers tried again and completed the order.

    Do you follow up on failed transactions too? Do you have any good suggestions on failed transactions?

    Thanks,

    Casey
     
  2. Fergal

    Fergal
    uix_expand uix_collapse
    Premium Member
    Premium Member

    Joined:
    Nov 18, 2007
    Messages:
    10,575
    Likes Received:
    1,165
    ycaseybiz where are you finding those failed transactions, is it in PayPal or an ecommerce system?
     

Share This Page