I have a customer in USA ordered from our online store, we used Fedex shipped the package to his billing address and someone signed at his place. The person who signed the package is not the card owner. Fedex confirmed the package deliveries to the address anyway. Now the person filed dispute, we will need to bring the case to VISA and there is a $500 fee for us on reviewing the case. I want to know does anyone has this experience. I want to see if it is worth for us on spending that $500? Also, compare the order amount that $500 is not a lot. I want to see if there is a good chance for winning this case. I think if that customer is winning then I think nobody have to work. Just order online for everything the ask someone to sign it.