Hi All, I currently own a small "software solutions" (but do more) company in Chile and need some advice on the IMAGE of our company. The issue is we get clients, but not the right kind, let me explain. We have many products like CRM, Project manager, CMS Web Development using Joomla and we are very good at what we do and allways have high standards in quality, frequently we get called to do seminars and speeches about how to boost business and cut costs using these tools, but every time we get clients approaching they say they have the all the documentation ready for the project and are ready to have the CRM or Product DEVELOPED with us. The issue they don't have a clue about planning, implementation, social structure in the company, early adoption planning etc, so in the end we end up doing tons of extra work for them and they do not want to pay for the extra work (and we can not afford to loose the client), so in the end we do all the planning, implementation, social structure in the company, early adoption planning etc and then all the DEVELOPMENT. I believe the issue is our IMAGE, we come across as a development company not a consulting company (or or planning etc). I see other companies in Chile that get paid tons of cash for consulting and then do a bad job at development and still get more clients, I know this because we always get called in to fix it (and we get paid little to fix it), the other issue there are many companies that say they do development and do it even cheaper that us (but again bad quality). How can I get better clients that are willing to pay for all the planning, implementation, social structure in the company, early adoption planning etc and development and how can my company not come across as just as a development house. Cheers, hope it was not to confusing.