Call Center Outsourcing

Discussion in 'Growing and Managing a Business' started by sonysmith, Feb 18, 2011.

  1. sonysmith

    sonysmith
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    What are the effective techniques to implement Call Center outsourcing and Offshore outsourcing business?
     
  2. Fergal

    Fergal
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    Welcome to our Business Forum sonysmith. I spent a few years of my career working for a major international outsourced call centre service provider, so I have some experience in the industry. Do you want to provide call centre services or do you want to outsource some business to a call centre provider?
     
  3. ava_camen

    ava_camen
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    It is really important that you have someone you can trust from one outsourcing location to do all the managing for you.
     
  4. firstchoicecar

    firstchoicecar
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    Proper knowledge on the verbal communication is a must, understanding the SOP as well as the patience to your callers are most important. If this factors are MUSTt on your business.
     
  5. Fergal

    Fergal
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    Sorry, I'm not familiar with that term, what does it stand for?
     
  6. firstchoicecar

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    I'm sorry about that Fergal, SOP stands for "Standard Operating Procedures" all BPO company has its SOP, All Do's and Don't that must have to follw in order to provide a good customer service.
     
  7. Fergal

    Fergal
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    Thanks for the clarification firstchoicecar, you learn something new everyday :)
     
  8. mackey

    mackey
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    You need to have feasibility studies. You should check your competitors account and try to learn from them. :)
     
  9. firstchoicecar

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    Yes Fergal I've heard it from my sister when we have small talks, she is a technical service representative in a BPO Company before, that's why i learned something new from her. You can include it on your vocabulary :D
     
  10. sonysmith

    sonysmith
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    Thanks for your Valuable reply to all my friends..
     
  11. RogelynVKW

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    TRUST - INTEGRITY - TRUTH - QUALITY

    this is very important to call center industry, well depends on the account actually. But I think these 4 should always exist
     

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