call center outsourcing

Discussion in 'Growing and Managing a Business' started by insoservice, Dec 21, 2010.

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  1. insoservice

    insoservice
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    what is the purpose of call center outsourcing?
     
  2. DaveB

    DaveB
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    To save cost! An example (not accurate) is how an American firm can hire 2 workers (who may be just as qualified as their American counterparts) to handle calls at a call center for the price of 1 American worker.

    Cost-cutting is essential for the success in any firm.
     
  3. Gary Barzel

    Gary Barzel
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    The purpose of call center outsourcing is that it benefits businesses greatly. You can save a huge amount of operating costs by outsourcing. Companies are finding that they can serve their customers better by considering outsourcing - with offshore outsourcing, business owners will not have to sacrifice financial and human resources in order to carryout these tasks in-house. By doing this you are sure of having professionals who have the expertise to effectively handle your contact center needs, while you explore new markets and advertising areas.
     
  4. RichStudentCom

    RichStudentCom
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    Almost everything can be outsourced these days. The benefit of it is it frees up your time, and allows you to save at least 50% in cost. I've met a guy who runs 4 businesses at the same time, and does a lot of outsourcing. He's killing it and have a lot of free time at the same time.

    Success comes from the mind.

    Success to you

    Rich Student
     
  5. Fergal

    Fergal
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    I spent a few years of my career working with an international provider of international customer contact centre solutions. The advantages you get from outsourcing these services include;

    • Access to great expertise than you could have in house
    • Improved service for your customers
    • Reduced costs in many circumstances, e.g. you do not need to employ dedicated staff round the clock in order to provide a 24 7 service
    • Increased ability to focus your time and resources on your core business.

    Please do post back if you have any further questions relating to this industry.
     
  6. Mega Jones

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    Hi insoservice:),

    There is always a question arises that will call center company communicate well with my clients. My answer will always be "Yes", because they are good in this thing.

    The benefits of hiring a call center company for outsourcing:rolleyes:

    1) Your clients or customer will be handled by professional agents
    2) Your clients or customer will get 27/7 customer call support
    3) Customer satisfaction is a huge advantage
    4) Will help you to bring business leads
    5) The company handles overflow call volume
    6) Economical approach to outsource your calls

    I hope this suggestion will help you to understand the benefits of outsourcing your important call.:cool:

    - - - - Posts Merged - - - -

    Hii Fergal,

    Your points and suggestion are always found satisfactory:)
     
  7. arunasuryan

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    Many call centers in the US have been outsourced to India and other places since they pay such little dough.
     
  8. johnkca

    johnkca
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    People find hard to get contacts in so.they prefer call centers,as I have observed.Where there is a need of bulk contacts,people generally use call centers for communication and business.
     
  9. khanrashid441

    khanrashid441
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    The main purpose of call center outsourcing is to reduce the cost and increases the efficiency. Another benefit, it helps faster and provide better services to the client.
     
  10. UCkeith

    UCkeith
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    Outsourcing your call center needs is similar to hiring a mechanic to change the oil in your auto; you may know how to do it; but do you have the time and the tools necessary to efficiently perform the task. Outsourced call centers are capable of providing professional call center services but more importantly, the laws and procedures to reach the target market that you hire them to do. You do risk your reputation, so you want to choose wisely - the right call center.

    Good luck in your hunt!

    Cheers
    Keith
     
  11. Joseph.Shivell

    Joseph.Shivell
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    This thread is now closed. If you have something new to add, PM me and I'll re-open it.
     
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