I have recently read a few different books. The first was "E-Myth" and the second was "Start Something That Matters." "E-Myth" states that you should create a strict book that tells how employees should do every duty of their job. While "Start Something That Matters" focuses more on having no strict rules and instead having a system of trust. The argument being that trust will bring loyalty and will produce more happy and able employees. He must have got something right since he was the founder of Toms. My question is should I rely on trust or have a more rigid structure? Thanks.