Hello everyone, Newbie here. I'm interested in reading some books about how to understand what customers are asking for. Like what kind of questions to ask when talking to a customer who is having issues. All the books I have looked at just lump this into a section or sentence saying "Be sure to ask good questions that unveil what your customer is actually wanting." - but the books never go into detail about what those questions should be or things like that. Any recommendations out there about good books? Thanks in advance.