Since I've been in customer service for a long time, I will talk about one of the most important things that we have to take note of when doing calls or going door-to-door in doing business - "Befriend the Gatekeeper!". The gatekeeper can be the personal assistant or secretary, counter staff, Admin or HR staff, or they can be the housewife or even the house maid. These people decide our fate whether we can get to the customer or not because they hold the "key to the gate", so to speak. Also, it's important to note that these gatekeepers might also know a lot about the company especially if they've been in the company for quite some time. The first thing we need to remember is not to view the "Gatekeeper" as an immovable and impenetrable barrier or obstacle but to consider them as a future ally or friend. If you get them on your side, you will be getting a very valuable asset because the gate will be opened for you. So, "How do we befriend the gatekeeper?", you might ask. I'll give you a hint, "How do you befriend anyone for that matter?"... it's the same whoever they are. The same rules apply to anyone you want to become your friend.. like saying hello and being nice. I'll give you another hint, "What do friends do when you have a problem?". The answer to this is, "Friends help each other out!". Let's take for example the Admin or HR staff. How can we help them out? Since I've known quite a few Admin or HR staff, I know that most of the time, they have problems coming up with programmes for their employees. Sometimes, they might even have a quota per year. So if you can help them out in this by preparing talks to their employees, they'll be more than happy to oblige. The quote below might also help in befriending the gatekeeper. "Friends are those rare people who ask how we are and then wait to hear the answer."