"Adding a human touch in financial services" What Innovation?

Discussion in 'Growing and Managing a Business' started by RubenDavid, May 17, 2015.

  1. RubenDavid

    RubenDavid
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    Dear readers,

    For an assignment I have to think about developing an innovative idea/concept to add a human touch to a financial/insurance company.
    It can be a product or a process improvement etc.

    I,m wondering if you guys have any ideas how a large insurance company can add a human touch to their business? > I,m curious about your ideas

    greetings,
    David
     
  2. Kevin Peter

    Kevin Peter
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    Human touch is required to evolve digital finance in this era. Strike the right balance between automation and human interaction — whether that interaction takes place face-to-face or is delivered over the phone, video or web-chat.
     

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