A very good question about righting wrongs in business.

Discussion in 'Growing and Managing a Business' started by Kay, Jun 3, 2010.

  1. Kay

    Kay
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    I liked this article at Wasabi Ventures about how we can learn from the mistakes made by Toyota and their efforts to woo back customers with new incentives. It's a great blog to follow.

    So do you have a plan/policy in place? Perhaps you don't feel a need for one. What's your opinion on this?
     
  2. KeithM.

    KeithM.
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    Somehow I can't keep myself from wondering why it has to happen. Maybe because car/vehicle as product, in times like this which is still prone to economic recession, they really need to change their marketing approach and must really give full effort to reach out to their customers. Whatever it is, one thing must be sure and that is QUALITY on products , customer service and marketing approach/support.
     
  3. Fergal

    Fergal
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    Does a lot of it not come down to values? If businesses are honest, have high values and work hard to deliver on those values, would they run into these problems in the first place?
     
  4. scifi

    scifi
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    Business is not a one man activity..It involves many humans and where humans are involve, errors are bound to happen..in fact machines also gives error many times...But the need of the hour is to make the impact of that error on your customers and business bared to minimum possible..So a back plan should always be ready to be implemented in such cases of emergency....
    In first place mistake should be accepted and action should be takes as fast as possible rectify it.....
    Today's customer is much more intelligent and aware...he is ready to tolerate a mistake which have chances of being rectified rather than a mistake not even being accepted as mistake....:)
     
  5. Caleb Spilchen

    Caleb Spilchen
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    I don't really have a policy per-say of righting any wrongs that my business might make, because I don't want to have a wrong in the first-place, however it would all depend on the situation. If I was at-fault of course, I would make a full-apology, and send a refund if applicable to the customer.

    Point being, I would want to make every attempt to turn this into a happy customers.
     

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