I need some advice, so bear with me while I explain. I work for a timeshare, and the basic structure is that there is an operations manager, and then above her is a Board of Trustees. The board members are timeshare members. The thing is that there is behavior from the Operation Manager that is unacceptable by any standard, and some of it is unethical. Basically what is going on is that she never comes to work, but on Fridays for payroll, and leaves. Not only that but there are things piling up that she isn't doing that no body else can do, and it is making it impossible for anyone else to do there job. She printed out invoices two months after they were due to be sent out, it took her three months to cash owners checks for there fee's (and some of these checks even got cancelled because it took so long), she doesnt lock the over the phone payments up, which have people's credit card numbers on them, and they are sitting right at front desk for anyone to use. Our bills for city sewage, and water are way past due simply because she hasnt gotten around to paying them. I had a federal agent here looking for her because she never paid the taxes. We can't put reservations in past June because she hasnt gotten around to renewing our reservation software and has been saying since january that she is making a new system yet has barely started it.
Before I started the Front desk supervisor actually went to the board, and told them all of the stuff she was doing, and they did nothing, and he got his hours cut way back, and she made the environment so hostile he ended up quitting. The board only meets once every four months and when they are here she is busy, and on her best behavior but once they leave things are back to normal for her. None of them actually work or are familiar with the hospitality industry so have no idea what is going on. So I guess the question is is there is a board of Trustees is there anyway to go above them. I am about to leave regardless because of the absolute lack of structure and organization, but I feel bad just leaving all these owners that I have had to lie to, to cover the Operation Manager, and I feel something needs to be done. Sorry about the big block of text, and thanks