Do you research yourself?

[pendelton]

When you are checking your page ranks in the search engines do you use this tool to see what people are saying about you? Especially the bad things?

Doing this can help you correct mistakes you are making, ones you may not even realize you are making.

Learn from your negative feed back and make yourself better. The worst thing you can do is think you know it all and anyone that thinks you are making mistakes is a pathetic loser.

One person can increase you sales by two, or, by telling of their bad experience make you lose ten sales. Those are the estimated numbers anyway, no one knows for sure since it is had to track. Unhappy people make more noise than happy people, so the idea is right.

This also goes along with making your customers your easy affiliates, if they do not send any referrals to get your products or service you can email them and ask why.

[Fergal]

It is always beneficial to ask your customers / clients about their experience of using your product or service. You will sometimes be quite surprised at the value of the answers you will get when you ask for feedback.

I recently made a post about this subject (Ask for Feedback (http://www.discussbusiness.com/ask-for-feedback/)) on my blog.

[BlueEew]

It's all about repuatation if you ask me. Say you are based around iTrader. Say you have 20 positive. People will trust you. However if you was to get one negative and I mean just one. You are ruined.

People think that everyone that as just on single bad reputation or iTrader or scammer. Just what I think.

[pendelton]

People are narrow minded then, and I wouldn't want such sheep to be clients of mine anyway. Finding out the reason behind the negative iTrader would be something I would research if I were to give someone business.

[Nazreen]

You can't please everybody all the time. That's the hard truth that everybody in the service or sales industry have to accept. If you get a negative feedback, the first thing you need to do is ask yourself this question - "Is the negative feedback true?". You have to be open-minded here so you'll be able to accept this if it's really true or not.

If it's true, then you have to look at yourself and better do some service-recovery to appease the customer. After that, you need to come up with a way to change things so this won't happen again.

If it's not true, then the customer might be just trying to pull a fast one on you or trying to scam you. For these kinds of customers, you still need to do some service-recovery like a full-refund but to prevent this from happening again you need to take some steps to bar or block them from your business. In ebay, you can block this customers so they won't scam you again.